# Support

> Vendor support model, contact details, and SLA information for paid Marketplace listings.

## 1. How are listings supported?

* Vendors are responsible for providing support to you if you have an active subscription for a paid listing.

## 2. How can I contact the vendor for support?

* The contact details and SLAs are indicated on each listing page in the **Support** section. Please follow them to get the entitled support.

## 3. Do I need to pay for updates?

* No, they are included in your subscription.
  :::note
  The vendor is not obliged to provide updates on a regular basis or to develop new functionalities. Support is limited to making sure the package works as intended.
  :::

## 4. How do I request support from vendors?

* Vendors need to provide a contact address to which the inquiries are directed. If vendors do not respond to the inquiries within the indicated SLAs, we can terminate their agreement.