- Información general
- Requisitos
- Preinstalación
- Preparar la instalación
- Descarga de los paquetes de instalación
- Configurar el registro compatible con OCI
- Conceder permisos de instalación
- Instalar y configurar la malla de servicio
- Instalar y configurar la herramienta GitOps
- Instalar el operador de secretos externos
- Implementar Redis a través de OperatorHub
- Aplicar configuraciones varias
- Ejecutar uipathctl
- Instalación
- Después de la instalación
- Migración y actualización
- Supervisión y alertas
- Administración de clústeres
- Configuración específica del producto
- Configurar parámetros de Orchestrator
- Configurar AppSettings
- Configurar el tamaño máximo de la solicitud
- Anular la configuración de almacenamiento a nivel de clúster
- Configurar NLog
- Guardar los registros del robot en Elasticsearch
- Configurar almacenes de credenciales
- Configurar clave de cifrado por tenant
- Limpiar la base de datos de Orchestrator
- Solución de problemas
- Ejecutar la herramienta de diagnóstico
- Ejecutar la herramienta de paquete de soporte
- Explorar la telemetría resumida

Guía de instalación de Automation Suite en OpenShift
La herramienta de diagnóstico de Automation Suite ejecuta un conjunto de comprobaciones para generar un informe sobre el estado del clúster, que puedes analizar para identificar problemas y sus posibles causas. La herramienta te ayuda a encontrar incidencias comunes, como la pérdida de la conectividad de la base de datos o credenciales no válidas o caducadas.
uipathctl y uipathtools, y puedes descargarla en tu máquina de administración.
Para obtener instrucciones de descarga, consulta uipathctl y .
uipathtools es una herramienta CLI que contiene un subconjunto de uipathctl capacidades específicas para los comandos de mantenimiento. La herramienta es compatible con versiones anteriores y funciona con cualquiera de las versiones de Automation Suite compatibles. Recomendamos utilizar uipathtools como primer paso si tienes algún problema.
Validación rápida
check y test proporcionan información rápida sobre el estado del clúster sin ejecutar un análisis profundo.
-
checkse basa en el estado de salud y sincronización de ArgoCD y no modifica ningún estado del clúster -
testexamina las aplicaciones, la implementación o los pods y modifica temporalmente el estado del clúster para proporcionarte esa información.
Comprobación de estado
Para ejecutar una verificación de estado, usa uno de los siguientes comandos, dependiendo de la herramienta CLI que uses:- Si utilizas
uipathctl, ejecuta:./uipathctl health check./uipathctl health check - Si utilizas
uipathtools, ejecuta:./uipathtools health check./uipathtools health check
--namespace (opcional) para proporcionar el espacio de nombres donde se instalan los recursos de UiPath. Solo debes utilizar el marcador si la instalación no está en el espacio de nombres uipath .
Checks run on cluster/
✔ [NOTIFICATIONSERVICE]
✔ [NOTIFICATIONSERVICE_HEALTH] Application is healthy and in sync
✔ [ACTION_CENTER]
✔ [ACTIONCENTER_HEALTH] Application is healthy and in sync
❌ [SYNC]
❌ [namespace:"uipath" | kind:"Application" | name:"dataservice"] Application health check failed: health status is Progressing and sync status is Synced
✔ [RELOADER]
✔ [RELOADER_HEALTH] Application is healthy and in sync
❌ [POD]
✔ [LIST_NAMESPACES] Retrieved 25 namespaces to check pod health
❌ [CANNOT_MOUNT_VOLUME] Pod uipath/dataservice-runtime-8f5bb7d56-v5krg cannot mount volume: MountVolume.SetUp failed for volume "external-storage-creds" : secret "dataservice-external-storage-secret" not found
❌ [CANNOT_MOUNT_VOLUME] Pod uipath/dataservice-runtime-8f5bb7d56-xs9t5 cannot mount volume: MountVolume.SetUp failed for volume "external-storage-creds" : secret "dataservice-external-storage-secret" not found
❌ [CANNOT_MOUNT_VOLUME] Pod uipath/dataservice-taskrunner-787df76c74-98h5l cannot mount volume: MountVolume.SetUp failed for volume "external-storage-creds" : secret "dataservice-external-storage-secret" not found
✔ [ISTIO]
✔ [LIST_PODS] Found 2 pods for Istio
✔ [ISTIOD_EXISTS] The Istio pods are present and running version -
✔ [ISTIOD_READY] Istio pods are healthy
✔ [AIEVENTS]
✔ [AIEVENTS_HEALTH] Application is healthy and in sync
❌ [DATASERVICE]
❌ [DATASERVICE_HEALTH] Application health check failed: health status is Progressing and sync status is Synced
✔ [PLATFORM]
✔ [PLATFORM_HEALTH] Application is healthy and in sync
✔ [WEBHOOK]
✔ [WEBHOOK_HEALTH] Application is healthy and in sync
Checks run on cluster/
✔ [NOTIFICATIONSERVICE]
✔ [NOTIFICATIONSERVICE_HEALTH] Application is healthy and in sync
✔ [ACTION_CENTER]
✔ [ACTIONCENTER_HEALTH] Application is healthy and in sync
❌ [SYNC]
❌ [namespace:"uipath" | kind:"Application" | name:"dataservice"] Application health check failed: health status is Progressing and sync status is Synced
✔ [RELOADER]
✔ [RELOADER_HEALTH] Application is healthy and in sync
❌ [POD]
✔ [LIST_NAMESPACES] Retrieved 25 namespaces to check pod health
❌ [CANNOT_MOUNT_VOLUME] Pod uipath/dataservice-runtime-8f5bb7d56-v5krg cannot mount volume: MountVolume.SetUp failed for volume "external-storage-creds" : secret "dataservice-external-storage-secret" not found
❌ [CANNOT_MOUNT_VOLUME] Pod uipath/dataservice-runtime-8f5bb7d56-xs9t5 cannot mount volume: MountVolume.SetUp failed for volume "external-storage-creds" : secret "dataservice-external-storage-secret" not found
❌ [CANNOT_MOUNT_VOLUME] Pod uipath/dataservice-taskrunner-787df76c74-98h5l cannot mount volume: MountVolume.SetUp failed for volume "external-storage-creds" : secret "dataservice-external-storage-secret" not found
✔ [ISTIO]
✔ [LIST_PODS] Found 2 pods for Istio
✔ [ISTIOD_EXISTS] The Istio pods are present and running version -
✔ [ISTIOD_READY] Istio pods are healthy
✔ [AIEVENTS]
✔ [AIEVENTS_HEALTH] Application is healthy and in sync
❌ [DATASERVICE]
❌ [DATASERVICE_HEALTH] Application health check failed: health status is Progressing and sync status is Synced
✔ [PLATFORM]
✔ [PLATFORM_HEALTH] Application is healthy and in sync
✔ [WEBHOOK]
✔ [WEBHOOK_HEALTH] Application is healthy and in sync
health check comprueba el estado de todos los componentes. Sin embargo, también te permite comprobar estrictamente los componentes en los que estás interesado:
-
Si quieres excluir componentes de la ejecución, utiliza la marca
--excluded.Por ejemplo, si no quieres comprobar el estado de SQL, ejecuta el siguiente comando:
El comando comprueba el estado de todos los componentes, excepto para SQL../uipathctl health check --excluded SQL./uipathctl health check --excluded SQL -
Si quieres incluir solo ciertos componentes en la ejecución, utiliza la marca
--included.Por ejemplo, si solo quieres comprobar el estado del DNS y el almacén de objetos, ejecuta el siguiente comando:
./uipathctl health check --included DNS,OBJECTSTORAGE./uipathctl health check --included DNS,OBJECTSTORAGE
Puedes encontrar los nombres de los componentes que puedes incluir o excluir de las comprobaciones de estado . En el ejemplo, la primera palabra de cada línea sombreada representa el nombre del componente. Por ejemplo: SQL, OBJECTSTORE, DNS, etc.
- Después de ejecutar una comprobación de estado, los registros muestran que falló la comprobación de estado de la aplicación Data Service.
❌ [DATASERVICE] ❌ [DATASERVICE_HEALTH] Application health check failed: health status is Progressing and sync status is Synced❌ [DATASERVICE] ❌ [DATASERVICE_HEALTH] Application health check failed: health status is Progressing and sync status is Synced - Tras investigar más a fondo, queda claro que la aplicación Data Service falló porque los pods
dataservice-runtime-8f5bb7d56-v5krgydataservice-taskrunner-787df76c74-98h5lestán en estado fallido. Si sigue analizando, puede encontrar que falta eldataservice-external-storage-secret.❌ [POD] ✔ [LIST_NAMESPACES] Retrieved 25 namespaces to check pod health ❌ [CANNOT_MOUNT_VOLUME] Pod uipath/dataservice-runtime-8f5bb7d56-v5krg cannot mount volume: MountVolume.SetUp failed for volume "external-storage-creds" : secret "dataservice-external-storage-secret" not found ❌ [CANNOT_MOUNT_VOLUME] Pod uipath/dataservice-runtime-8f5bb7d56-xs9t5 cannot mount volume: MountVolume.SetUp failed for volume "external-storage-creds" : secret "dataservice-external-storage-secret" not found ❌ [CANNOT_MOUNT_VOLUME] Pod uipath/dataservice-taskrunner-787df76c74-98h5l cannot mount volume: MountVolume.SetUp failed for volume "external-storage-creds" : secret "dataservice-external-storage-secret" not found❌ [POD] ✔ [LIST_NAMESPACES] Retrieved 25 namespaces to check pod health ❌ [CANNOT_MOUNT_VOLUME] Pod uipath/dataservice-runtime-8f5bb7d56-v5krg cannot mount volume: MountVolume.SetUp failed for volume "external-storage-creds" : secret "dataservice-external-storage-secret" not found ❌ [CANNOT_MOUNT_VOLUME] Pod uipath/dataservice-runtime-8f5bb7d56-xs9t5 cannot mount volume: MountVolume.SetUp failed for volume "external-storage-creds" : secret "dataservice-external-storage-secret" not found ❌ [CANNOT_MOUNT_VOLUME] Pod uipath/dataservice-taskrunner-787df76c74-98h5l cannot mount volume: MountVolume.SetUp failed for volume "external-storage-creds" : secret "dataservice-external-storage-secret" not found - Para solucionar este problema, asegúrate de haber proporcionado las credenciales correctas para el almacén de objetos en el archivo
input.json.Para obtener más detalles, consulta Actualizar credenciales.
Test de salud
Para ejecutar una prueba de estado, usa uno de los siguientes comandos, en función de la herramienta CLI que utilices:
- Si utilizas
uipathctl, ejecuta:./uipathctl health test./uipathctl health test - Si utilizas
uipathtools, ejecuta:./uipathtools health test./uipathtools health test
--namespace (opcional) para proporcionar el espacio de nombres donde se instalan los recursos de UiPath. Solo debes utilizar el marcador si la instalación no está en el espacio de nombres uipath .
Salida de muestra del informe generado:
Checks run on cluster/
✔ [ACTION_CENTER]
✔ [CREATE_NAMESPACE] Created namespace prereqk6b72
✔ [CREATE_POD] Created test pod curl-pod in namespace prereqk6b72
✔ [CREATE_NAMESPACE] Created namespace prereqbxjx8
✔ [CREATE_POD] Created test pod curl-pod in namespace prereqbxjx8
✔ [CREATE_NAMESPACE] Created namespace prereq8zvw4
✔ [CREATE_POD] Created test pod curl-pod in namespace prereq8zvw4
✔ [DATASERVICE]
✔ [CREATE_NAMESPACE] Created namespace prereqxwlsb
✔ [CREATE_POD] Created test pod curl-pod in namespace prereqxwlsb
✔ [CREATE_NAMESPACE] Created namespace prereq5szsn
✔ [CREATE_POD] Created test pod curl-pod in namespace prereq5szsn
✔ [APPS]
✔ [CREATE_NAMESPACE] Created namespace prereq9z6nb
✔ [CREATE_POD] Created test pod curl-pod in namespace prereq9z6nb
✔ [CREATE_NAMESPACE] Created namespace prereq6v7lm
✔ [CREATE_POD] Created test pod curl-pod in namespace prereq6v7lm
✔ [CREATE_NAMESPACE] Created namespace prereqxxn5v
✔ [CREATE_POD] Created test pod curl-pod in namespace prereqxxn5v
✔ [AUTOMATION_HUB]
✔ [CREATE_NAMESPACE] Created namespace prereq4jkbt
✔ [CREATE_POD] Created test pod curl-pod in namespace prereq4jkbt
✔ [TEST_MANAGER]
✔ [CREATE_NAMESPACE] Created namespace prereqnvvpc
✔ [CREATE_POD] Created test pod curl-pod in namespace prereqnvvpc
✔ [ORCHESTRATOR]
✔ [CREATE_NAMESPACE] Created namespace prereq8pf2f
✔ [CREATE_POD] Created test pod curl-pod in namespace prereq8pf2f
✔ [CREATE_NAMESPACE] Created namespace prereq4w4v4
✔ [CREATE_POD] Created test pod curl-pod in namespace prereq4w4v4
✔ [CREATE_NAMESPACE] Created namespace prereqkzwqg
✔ [CREATE_POD] Created test pod curl-pod in namespace prereqkzwqg
✔ [INSIGHTS]
✔ [CREATE_NAMESPACE] Created namespace prereqqmgjc
✔ [CREATE_POD] Created test pod curl-pod in namespace prereqqmgjc
✔ [CREATE_NAMESPACE] Created namespace prereq4vnjx
✔ [CREATE_POD] Created test pod curl-pod in namespace prereq4vnjx
✔ [CREATE_NAMESPACE] Created namespace prereqgtg9g
✔ [CREATE_POD] Created test pod curl-pod in namespace prereqgtg9g
✔ [AUTOMATION_OPS]
✔ [CREATE_NAMESPACE] Created namespace prereqgkkrz
✔ [CREATE_POD] Created test pod curl-pod in namespace prereqgkkrz
✔ [AICENTER]
✔ [CREATE_NAMESPACE] Created namespace prereqdls88
✔ [CREATE_POD] Created test pod curl-pod in namespace prereqdls88
✔ [CREATE_NAMESPACE] Created namespace prereq6m7x9
✔ [CREATE_POD] Created test pod curl-pod in namespace prereq6m7x9Checks run on cluster/
✔ [ACTION_CENTER]
✔ [CREATE_NAMESPACE] Created namespace prereqk6b72
✔ [CREATE_POD] Created test pod curl-pod in namespace prereqk6b72
✔ [CREATE_NAMESPACE] Created namespace prereqbxjx8
✔ [CREATE_POD] Created test pod curl-pod in namespace prereqbxjx8
✔ [CREATE_NAMESPACE] Created namespace prereq8zvw4
✔ [CREATE_POD] Created test pod curl-pod in namespace prereq8zvw4
✔ [DATASERVICE]
✔ [CREATE_NAMESPACE] Created namespace prereqxwlsb
✔ [CREATE_POD] Created test pod curl-pod in namespace prereqxwlsb
✔ [CREATE_NAMESPACE] Created namespace prereq5szsn
✔ [CREATE_POD] Created test pod curl-pod in namespace prereq5szsn
✔ [APPS]
✔ [CREATE_NAMESPACE] Created namespace prereq9z6nb
✔ [CREATE_POD] Created test pod curl-pod in namespace prereq9z6nb
✔ [CREATE_NAMESPACE] Created namespace prereq6v7lm
✔ [CREATE_POD] Created test pod curl-pod in namespace prereq6v7lm
✔ [CREATE_NAMESPACE] Created namespace prereqxxn5v
✔ [CREATE_POD] Created test pod curl-pod in namespace prereqxxn5v
✔ [AUTOMATION_HUB]
✔ [CREATE_NAMESPACE] Created namespace prereq4jkbt
✔ [CREATE_POD] Created test pod curl-pod in namespace prereq4jkbt
✔ [TEST_MANAGER]
✔ [CREATE_NAMESPACE] Created namespace prereqnvvpc
✔ [CREATE_POD] Created test pod curl-pod in namespace prereqnvvpc
✔ [ORCHESTRATOR]
✔ [CREATE_NAMESPACE] Created namespace prereq8pf2f
✔ [CREATE_POD] Created test pod curl-pod in namespace prereq8pf2f
✔ [CREATE_NAMESPACE] Created namespace prereq4w4v4
✔ [CREATE_POD] Created test pod curl-pod in namespace prereq4w4v4
✔ [CREATE_NAMESPACE] Created namespace prereqkzwqg
✔ [CREATE_POD] Created test pod curl-pod in namespace prereqkzwqg
✔ [INSIGHTS]
✔ [CREATE_NAMESPACE] Created namespace prereqqmgjc
✔ [CREATE_POD] Created test pod curl-pod in namespace prereqqmgjc
✔ [CREATE_NAMESPACE] Created namespace prereq4vnjx
✔ [CREATE_POD] Created test pod curl-pod in namespace prereq4vnjx
✔ [CREATE_NAMESPACE] Created namespace prereqgtg9g
✔ [CREATE_POD] Created test pod curl-pod in namespace prereqgtg9g
✔ [AUTOMATION_OPS]
✔ [CREATE_NAMESPACE] Created namespace prereqgkkrz
✔ [CREATE_POD] Created test pod curl-pod in namespace prereqgkkrz
✔ [AICENTER]
✔ [CREATE_NAMESPACE] Created namespace prereqdls88
✔ [CREATE_POD] Created test pod curl-pod in namespace prereqdls88
✔ [CREATE_NAMESPACE] Created namespace prereq6m7x9
✔ [CREATE_POD] Created test pod curl-pod in namespace prereq6m7x9health test ejecuta pruebas de estado en todos los componentes. Sin embargo, también te permite comprobar estrictamente los componentes en los que estás interesado:
-
Si quieres excluir componentes de la ejecución, utiliza la marca
--excluded.Por ejemplo, si no quieres comprobar el estado de SQL, ejecuta el siguiente comando:
El comando comprueba el estado de todos los componentes, excepto para SQL../uipathctl health test --excluded SQL./uipathctl health test --excluded SQL -
Si quieres incluir solo ciertos componentes en la ejecución, utiliza la marca
--included.Por ejemplo, si solo quieres comprobar el estado del DNS y el almacén de objetos, ejecuta el siguiente comando:
./uipathctl health test --included DNS,OBJECTSTORAGE./uipathctl health test --included DNS,OBJECTSTORAGE
Puedes encontrar los nombres de los componentes que puedes incluir o excluir de las pruebas de estado . En el ejemplo, la primera palabra de cada línea sombreada representa el nombre del componente. Por ejemplo: SQL, OBJECTSTORE, DNS, etc.
check y test para la aplicación de Data Service, puedes ver que el primero valida el estado de la aplicación, mientras que el segundo comprueba el enrutamiento.
Problema conocido
Es posible que obtengas un mensaje de error similar al del siguiente ejemplo. Puede Actions ya que no se requiere ninguna acción por su parte.
E0621 23:32:56.426321 24470 reflector.go:138] external/io_k8s_client_go/tools/cache/reflector.go:167: Failed to watch *v1.Pod: context deadline exceeded
E0621 23:32:56.426392 24470 reflector.go:138] external/io_k8s_client_go/tools/cache/reflector.go:167: Failed to watch *v1.Pod: context deadline exceeded
E0621 23:32:56.444420 24470 reflector.go:138] external/io_k8s_client_go/tools/cache/reflector.go:167: Failed to watch *v1.Pod: context deadline exceeded
E0621 23:32:56.446150 24470 reflector.go:138] external/io_k8s_client_go/tools/cache/reflector.go:167: Failed to watch *v1.Pod: context deadline exceeded
E0621 23:32:56.513357 24470 reflector.go:138] external/io_k8s_client_go/tools/cache/reflector.go:167: Failed to watch *v1.Pod: context deadline exceededE0621 23:32:56.426321 24470 reflector.go:138] external/io_k8s_client_go/tools/cache/reflector.go:167: Failed to watch *v1.Pod: context deadline exceeded
E0621 23:32:56.426392 24470 reflector.go:138] external/io_k8s_client_go/tools/cache/reflector.go:167: Failed to watch *v1.Pod: context deadline exceeded
E0621 23:32:56.444420 24470 reflector.go:138] external/io_k8s_client_go/tools/cache/reflector.go:167: Failed to watch *v1.Pod: context deadline exceeded
E0621 23:32:56.446150 24470 reflector.go:138] external/io_k8s_client_go/tools/cache/reflector.go:167: Failed to watch *v1.Pod: context deadline exceeded
E0621 23:32:56.513357 24470 reflector.go:138] external/io_k8s_client_go/tools/cache/reflector.go:167: Failed to watch *v1.Pod: context deadline exceededValidación profunda
diagnose proporciona información detallada sobre el estado del clúster. Te ayuda a identificar problemas en todos los niveles, como SQL, almacén de objetos, nodo, secreto, Istio, redes, etc.
- Cubre los comandos
checkytest. - Ejecuta las comprobaciones de requisitos previos realizadas antes de la instalación de Automation Suite para validar los cambios en la configuración del entorno que se realizaron después de la instalación y que pueden ser la posible causa del problema.
-
Se ejecuta en todos los nodos para recopilar cualquier problema específico del nodo, como la falta de disponibilidad de recursos, cualquier interferencia en la red, etc.
Para ejecutar una comprobación de diagnóstico, utiliza uno de los siguientes comandos, dependiendo de la herramienta CLI que utilices:
- Si utilizas
uipathctl, ejecuta:./uipathctl health diagnose input.json --versions version.json./uipathctl health diagnose input.json --versions version.json - Si utilizas
uipathtools, ejecuta:./uipathtools health diagnose input.json --versions version.json./uipathtools health diagnose input.json --versions version.json
--namespace (opcional) para proporcionar el espacio de nombres donde se instalan los recursos de UiPath. Solo debes utilizar el marcador si la instalación no está en el espacio de nombres uipath .
Salida de muestra del informe generado:
Ran cluster/ checks...
❌ [DATASERVICE]
❌ [DATASERVICE_HEALTH] Application health check failed: health status is Progressing and sync status is Synced
❌ [ISTIO]
✔ [ISTIO_SYNC_STATUS] Istio sync is up-to-date
❌ [ISTIO_ENVOY_CONFIG_STATUS] Istio Envoy configs are not healthy: Error [IST0101] (VirtualService uipath/du-platform-vs) Referenced host:port not found: "aistorage:5000"
✔ [ISTIO_SERVICEMESH_VALIDATION_GET_REGISTRY_FQDN] Successfully retrieved registry url
✔ [ISTIO_SERVICEMESH_VALIDATION_GET_CLUSTER_FQDN] Successfully retrieved cluster fqdn
✔ [ISTIO_SERVICEMESH_VALIDATION_CREATE_TEST_DEPLOYMENT] Successfully created the test deployment istio-validation-deployment
✔ [ISTIO_SERVICEMESH_VALIDATION_CREATE_TEST_SERVICE] Successfully created the test service istio-validation-service
✔ [ISTIO_SERVICEMESH_VALIDATION_CREATE_TEST_GATEWAY] Successfully created the test gateway istio-validation-gateway
✔ [ISTIO_SERVICEMESH_VALIDATION_CREATE_TEST_VIRTUALSERVICE] Successfully created the test virtual service istio-validation-vs
✔ [ISTIO_SERVICEMESH_VALIDATION_URL_ACCESS] Success exposing the service via servicemesh
❌ [POD]
✔ [LIST_NAMESPACES] Retrieved 25 namespaces to check pod health
❌ [CANNOT_MOUNT_VOLUME] Pod uipath/ah-tenant-service-sync-insights-data-job-28122960-p6rzg cannot mount volume: MountVolume.SetUp failed for volume "ah-insights-secrets" : failed to sync secret cache: timed out waiting for the condition
❌ [CANNOT_MOUNT_VOLUME] Pod uipath/dataservice-runtime-8f5bb7d56-v5krg cannot mount volume: (combined from similar events): Unable to attach or mount volumes: unmounted volumes=[external-storage-creds], unattached volumes=[workload-socket is-secrets openssl istio-podinfo temp-location cert-location istio-data external-storage-creds workload-certs istio-envoy java domain-cert-config edk2 credential-socket tmp additional-ca-cert-config pem istiod-ca-cert istio-token app-secrets ceph-storage-creds]: timed out waiting for the condition
❌ [CANNOT_MOUNT_VOLUME] Pod uipath/dataservice-runtime-8f5bb7d56-xs9t5 cannot mount volume: MountVolume.SetUp failed for volume "external-storage-creds" : secret "dataservice-external-storage-secret" not found
❌ [CANNOT_MOUNT_VOLUME] Pod uipath/dataservice-taskrunner-787df76c74-98h5l cannot mount volume: MountVolume.SetUp failed for volume "external-storage-creds" : secret "dataservice-external-storage-secret" not found
❌ [POD_UNHEALTHY] Latest event for pod uipath/du-documentmanager-dm-maintenance-cron-28122960-4sm5z: Error: failed to sync configmap cache: timed out waiting for the condition
❌ [SYNC]
❌ [namespace:"uipath" | kind:"Application" | name:"dataservice"] Application health check failed: health status is Progressing and sync status is Synced
Ran MAINTENANCE checks...
✔ successful
Ran NODE checks...
✔ successful
Ran REPLICAS checks...
✔ successful
Checks complete!
Checks complete!
Ran local/ checks...
Ran ARGO checks...
✔ successful
Ran CONNECTIVITY checks...
⚠ [CONNECTIVITY]
⚠ [NETWORK_TEST_SETUP] Failed to create the network test infrastructure: failed to create echo-host-role role: error creating role: roles.rbac.authorization.k8s.io "network-prereq-9thz9-echo-host-role" is forbidden: user "system:serviceaccount:os7140768:uipathadmin" (groups=["system:serviceaccounts" "system:serviceaccounts:os7140768" "system:authenticated"]) is attempting to grant RBAC permissions not currently held:
{APIGroups:["security.openshift.io"], Resources:["securitycontextconstraints"], ResourceNames:["hostnetwork-v2"], Verbs:["use"]}
Ran DEPLOYMENT_PROFILE checks...
✔ successful
Ran DNS(FQDN=APPS.<FQDN>) checks...
✔ successful
Ran DNS(FQDN=INSIGHTS.<FQDN>) checks...
✔ successful
Ran INGRESS checks...
✔ successful
Ran NAMESPACE checks...
✔ successful
Ran NETWORK-POLICIES checks...
✔ successful
Ran NODE(CPU >= 8, RAM >= 16G) checks...
⚠ [NODE(CPU >= 8, RAM >= 16G)]
✔ [LIST_NODES] Listed 4 nodes
✔ [AT_LEAST_ONE_NODE] At least one node found
✔ [CPU_USAGE] Node os7140768-7db2g-master-0 has 62.50% CPU usage
✔ [MEMORY_USAGE] Node os7140768-7db2g-master-0 has 49.09% memory usage
✔ [POD_USAGE] Node os7140768-7db2g-master-0 has 0.00% of pods in use. Number of pods: 0.00 max allowed: 250.00
✔ [CPU_CAPACITY(os7140768-7db2g-master-0)] Node has enough CPU capacity. Has: 8, needs at least: 8
✔ [RAM_CAPACITY(os7140768-7db2g-master-0)] Node has enough RAM capacity. Has: 32868564Ki, needs at least: 16G
✔ [CPU_USAGE] Node os7140768-7db2g-worker-eastus1-l6c5p has 18.75% CPU usage
✔ [MEMORY_USAGE] Node os7140768-7db2g-worker-eastus1-l6c5p has 22.31% memory usage
✔ [POD_USAGE] Node os7140768-7db2g-worker-eastus1-l6c5p has 7.60% of pods in use. Number of pods: 19.00 max allowed: 250.00
✔ [CPU_CAPACITY(os7140768-7db2g-worker-eastus1-l6c5p)] Node has enough CPU capacity. Has: 16, needs at least: 8
✔ [RAM_CAPACITY(os7140768-7db2g-worker-eastus1-l6c5p)] Node has enough RAM capacity. Has: 65847764Ki, needs at least: 16G
✔ [CPU_USAGE] Node os7140768-7db2g-worker-eastus2-p89lq has 18.75% CPU usage
✔ [MEMORY_USAGE] Node os7140768-7db2g-worker-eastus2-p89lq has 26.30% memory usage
✔ [POD_USAGE] Node os7140768-7db2g-worker-eastus2-p89lq has 7.20% of pods in use. Number of pods: 18.00 max allowed: 250.00
✔ [CPU_CAPACITY(os7140768-7db2g-worker-eastus2-p89lq)] Node has enough CPU capacity. Has: 16, needs at least: 8
✔ [RAM_CAPACITY(os7140768-7db2g-worker-eastus2-p89lq)] Node has enough RAM capacity. Has: 65847764Ki, needs at least: 16G
✔ [CPU_USAGE] Node os7140768-7db2g-worker-eastus3-d6jj5 has 18.75% CPU usage
✔ [MEMORY_USAGE] Node os7140768-7db2g-worker-eastus3-d6jj5 has 17.91% memory usage
✔ [POD_USAGE] Node os7140768-7db2g-worker-eastus3-d6jj5 has 6.80% of pods in use. Number of pods: 17.00 max allowed: 250.00
✔ [CPU_CAPACITY(os7140768-7db2g-worker-eastus3-d6jj5)] Node has enough CPU capacity. Has: 16, needs at least: 8
✔ [RAM_CAPACITY(os7140768-7db2g-worker-eastus3-d6jj5)] Node has enough RAM capacity. Has: 65847764Ki, needs at least: 16G
⚠ [AS_ROBOTS_NODE_EXISTS] No dedicated node found
Ran OSS(COMPONENT=CERT-MANAGER) checks...
✔ successful
Ran OSS(COMPONENT=GATEKEEPER) checks...
✔ successful
Ran OSS(COMPONENT=ISTIO) checks...
✔ successful
Ran PERMISSION checks...
✔ successful
Ran PRIORITYCLASS checks...
✔ successful
Ran REGISTRY_PULL checks...
✔ successful
Ran RESOURCE checks...
✔ successful
Ran SECRETS checks...
✔ successful
Ran STORAGECLASS(NAME=STORAGE_CLASS) checks...
✔ successful
Ran STORAGECLASS(NAME=STORAGE_CLASS_SINGLE_REPLICA) checks...
✔ successful
Ran cluster/ checks...
Ran ORCHESTRATOR(CLASSIC_FOLDERS) checks...
✔ successful
Ran nodes/ checks...
Ran CONTROLPLANECONNECTIVITY checks...
✔ 4/4 nodes successful
Ran DNS(FQDN=APPS.<FQDN>) checks...
✔ 4/4 nodes successful
Ran DNS(FQDN=INSIGHTS.<FQDN>) checks...
✔ 4/4 nodes successful
Ran OBJECTSTORAGE(PRODUCT=BA) checks...
✔ 4/4 nodes successful
Ran OBJECTSTORAGE(PRODUCT=DATASERVICE) checks...
✔ 4/4 nodes successful
Ran OBJECTSTORAGE(PRODUCT=ORCHESTRATOR) checks...
✔ 4/4 nodes successful
Ran OBJECTSTORAGE(PRODUCT=PLATFORM) checks...
✔ 4/4 nodes successful
Ran OBJECTSTORAGE(PRODUCT=TESTMANAGER) checks...
✔ 4/4 nodes successful
Ran REDIS(PORT=6380) checks...
✔ 4/4 nodes successful
Ran SQL(PRODUCT=ASROBOTS, TYPE=ADO) checks...
✔ 4/4 nodes successful
Ran SQL(PRODUCT=AUTOMATIONHUB, TYPE=ADO) checks...
✔ 4/4 nodes successful
Ran SQL(PRODUCT=AUTOMATIONOPS, TYPE=ADO) checks...
✔ 4/4 nodes successful
Ran SQL(PRODUCT=BA, TYPE=ODBC) checks...
✔ 4/4 nodes successful
Ran SQL(PRODUCT=DATASERVICE, TYPE=ADO) checks...
✔ 4/4 nodes successful
Ran SQL(PRODUCT=INSIGHTS, TYPE=ADO) checks...
✔ 4/4 nodes successful
Ran SQL(PRODUCT=NOTIFICATIONSERVICE, TYPE=ADO) checks...
✔ 4/4 nodes successful
Ran SQL(PRODUCT=ORCHESTRATOR, TYPE=ADO) checks...
✔ 4/4 nodes successful
Ran SQL(PRODUCT=PLATFORM, TYPE=ADO) checks...
✔ 4/4 nodes successful
Ran SQL(PRODUCT=TESTMANAGER, TYPE=ADO) checks...
✔ 4/4 nodes successfulRan cluster/ checks...
❌ [DATASERVICE]
❌ [DATASERVICE_HEALTH] Application health check failed: health status is Progressing and sync status is Synced
❌ [ISTIO]
✔ [ISTIO_SYNC_STATUS] Istio sync is up-to-date
❌ [ISTIO_ENVOY_CONFIG_STATUS] Istio Envoy configs are not healthy: Error [IST0101] (VirtualService uipath/du-platform-vs) Referenced host:port not found: "aistorage:5000"
✔ [ISTIO_SERVICEMESH_VALIDATION_GET_REGISTRY_FQDN] Successfully retrieved registry url
✔ [ISTIO_SERVICEMESH_VALIDATION_GET_CLUSTER_FQDN] Successfully retrieved cluster fqdn
✔ [ISTIO_SERVICEMESH_VALIDATION_CREATE_TEST_DEPLOYMENT] Successfully created the test deployment istio-validation-deployment
✔ [ISTIO_SERVICEMESH_VALIDATION_CREATE_TEST_SERVICE] Successfully created the test service istio-validation-service
✔ [ISTIO_SERVICEMESH_VALIDATION_CREATE_TEST_GATEWAY] Successfully created the test gateway istio-validation-gateway
✔ [ISTIO_SERVICEMESH_VALIDATION_CREATE_TEST_VIRTUALSERVICE] Successfully created the test virtual service istio-validation-vs
✔ [ISTIO_SERVICEMESH_VALIDATION_URL_ACCESS] Success exposing the service via servicemesh
❌ [POD]
✔ [LIST_NAMESPACES] Retrieved 25 namespaces to check pod health
❌ [CANNOT_MOUNT_VOLUME] Pod uipath/ah-tenant-service-sync-insights-data-job-28122960-p6rzg cannot mount volume: MountVolume.SetUp failed for volume "ah-insights-secrets" : failed to sync secret cache: timed out waiting for the condition
❌ [CANNOT_MOUNT_VOLUME] Pod uipath/dataservice-runtime-8f5bb7d56-v5krg cannot mount volume: (combined from similar events): Unable to attach or mount volumes: unmounted volumes=[external-storage-creds], unattached volumes=[workload-socket is-secrets openssl istio-podinfo temp-location cert-location istio-data external-storage-creds workload-certs istio-envoy java domain-cert-config edk2 credential-socket tmp additional-ca-cert-config pem istiod-ca-cert istio-token app-secrets ceph-storage-creds]: timed out waiting for the condition
❌ [CANNOT_MOUNT_VOLUME] Pod uipath/dataservice-runtime-8f5bb7d56-xs9t5 cannot mount volume: MountVolume.SetUp failed for volume "external-storage-creds" : secret "dataservice-external-storage-secret" not found
❌ [CANNOT_MOUNT_VOLUME] Pod uipath/dataservice-taskrunner-787df76c74-98h5l cannot mount volume: MountVolume.SetUp failed for volume "external-storage-creds" : secret "dataservice-external-storage-secret" not found
❌ [POD_UNHEALTHY] Latest event for pod uipath/du-documentmanager-dm-maintenance-cron-28122960-4sm5z: Error: failed to sync configmap cache: timed out waiting for the condition
❌ [SYNC]
❌ [namespace:"uipath" | kind:"Application" | name:"dataservice"] Application health check failed: health status is Progressing and sync status is Synced
Ran MAINTENANCE checks...
✔ successful
Ran NODE checks...
✔ successful
Ran REPLICAS checks...
✔ successful
Checks complete!
Checks complete!
Ran local/ checks...
Ran ARGO checks...
✔ successful
Ran CONNECTIVITY checks...
⚠ [CONNECTIVITY]
⚠ [NETWORK_TEST_SETUP] Failed to create the network test infrastructure: failed to create echo-host-role role: error creating role: roles.rbac.authorization.k8s.io "network-prereq-9thz9-echo-host-role" is forbidden: user "system:serviceaccount:os7140768:uipathadmin" (groups=["system:serviceaccounts" "system:serviceaccounts:os7140768" "system:authenticated"]) is attempting to grant RBAC permissions not currently held:
{APIGroups:["security.openshift.io"], Resources:["securitycontextconstraints"], ResourceNames:["hostnetwork-v2"], Verbs:["use"]}
Ran DEPLOYMENT_PROFILE checks...
✔ successful
Ran DNS(FQDN=APPS.<FQDN>) checks...
✔ successful
Ran DNS(FQDN=INSIGHTS.<FQDN>) checks...
✔ successful
Ran INGRESS checks...
✔ successful
Ran NAMESPACE checks...
✔ successful
Ran NETWORK-POLICIES checks...
✔ successful
Ran NODE(CPU >= 8, RAM >= 16G) checks...
⚠ [NODE(CPU >= 8, RAM >= 16G)]
✔ [LIST_NODES] Listed 4 nodes
✔ [AT_LEAST_ONE_NODE] At least one node found
✔ [CPU_USAGE] Node os7140768-7db2g-master-0 has 62.50% CPU usage
✔ [MEMORY_USAGE] Node os7140768-7db2g-master-0 has 49.09% memory usage
✔ [POD_USAGE] Node os7140768-7db2g-master-0 has 0.00% of pods in use. Number of pods: 0.00 max allowed: 250.00
✔ [CPU_CAPACITY(os7140768-7db2g-master-0)] Node has enough CPU capacity. Has: 8, needs at least: 8
✔ [RAM_CAPACITY(os7140768-7db2g-master-0)] Node has enough RAM capacity. Has: 32868564Ki, needs at least: 16G
✔ [CPU_USAGE] Node os7140768-7db2g-worker-eastus1-l6c5p has 18.75% CPU usage
✔ [MEMORY_USAGE] Node os7140768-7db2g-worker-eastus1-l6c5p has 22.31% memory usage
✔ [POD_USAGE] Node os7140768-7db2g-worker-eastus1-l6c5p has 7.60% of pods in use. Number of pods: 19.00 max allowed: 250.00
✔ [CPU_CAPACITY(os7140768-7db2g-worker-eastus1-l6c5p)] Node has enough CPU capacity. Has: 16, needs at least: 8
✔ [RAM_CAPACITY(os7140768-7db2g-worker-eastus1-l6c5p)] Node has enough RAM capacity. Has: 65847764Ki, needs at least: 16G
✔ [CPU_USAGE] Node os7140768-7db2g-worker-eastus2-p89lq has 18.75% CPU usage
✔ [MEMORY_USAGE] Node os7140768-7db2g-worker-eastus2-p89lq has 26.30% memory usage
✔ [POD_USAGE] Node os7140768-7db2g-worker-eastus2-p89lq has 7.20% of pods in use. Number of pods: 18.00 max allowed: 250.00
✔ [CPU_CAPACITY(os7140768-7db2g-worker-eastus2-p89lq)] Node has enough CPU capacity. Has: 16, needs at least: 8
✔ [RAM_CAPACITY(os7140768-7db2g-worker-eastus2-p89lq)] Node has enough RAM capacity. Has: 65847764Ki, needs at least: 16G
✔ [CPU_USAGE] Node os7140768-7db2g-worker-eastus3-d6jj5 has 18.75% CPU usage
✔ [MEMORY_USAGE] Node os7140768-7db2g-worker-eastus3-d6jj5 has 17.91% memory usage
✔ [POD_USAGE] Node os7140768-7db2g-worker-eastus3-d6jj5 has 6.80% of pods in use. Number of pods: 17.00 max allowed: 250.00
✔ [CPU_CAPACITY(os7140768-7db2g-worker-eastus3-d6jj5)] Node has enough CPU capacity. Has: 16, needs at least: 8
✔ [RAM_CAPACITY(os7140768-7db2g-worker-eastus3-d6jj5)] Node has enough RAM capacity. Has: 65847764Ki, needs at least: 16G
⚠ [AS_ROBOTS_NODE_EXISTS] No dedicated node found
Ran OSS(COMPONENT=CERT-MANAGER) checks...
✔ successful
Ran OSS(COMPONENT=GATEKEEPER) checks...
✔ successful
Ran OSS(COMPONENT=ISTIO) checks...
✔ successful
Ran PERMISSION checks...
✔ successful
Ran PRIORITYCLASS checks...
✔ successful
Ran REGISTRY_PULL checks...
✔ successful
Ran RESOURCE checks...
✔ successful
Ran SECRETS checks...
✔ successful
Ran STORAGECLASS(NAME=STORAGE_CLASS) checks...
✔ successful
Ran STORAGECLASS(NAME=STORAGE_CLASS_SINGLE_REPLICA) checks...
✔ successful
Ran cluster/ checks...
Ran ORCHESTRATOR(CLASSIC_FOLDERS) checks...
✔ successful
Ran nodes/ checks...
Ran CONTROLPLANECONNECTIVITY checks...
✔ 4/4 nodes successful
Ran DNS(FQDN=APPS.<FQDN>) checks...
✔ 4/4 nodes successful
Ran DNS(FQDN=INSIGHTS.<FQDN>) checks...
✔ 4/4 nodes successful
Ran OBJECTSTORAGE(PRODUCT=BA) checks...
✔ 4/4 nodes successful
Ran OBJECTSTORAGE(PRODUCT=DATASERVICE) checks...
✔ 4/4 nodes successful
Ran OBJECTSTORAGE(PRODUCT=ORCHESTRATOR) checks...
✔ 4/4 nodes successful
Ran OBJECTSTORAGE(PRODUCT=PLATFORM) checks...
✔ 4/4 nodes successful
Ran OBJECTSTORAGE(PRODUCT=TESTMANAGER) checks...
✔ 4/4 nodes successful
Ran REDIS(PORT=6380) checks...
✔ 4/4 nodes successful
Ran SQL(PRODUCT=ASROBOTS, TYPE=ADO) checks...
✔ 4/4 nodes successful
Ran SQL(PRODUCT=AUTOMATIONHUB, TYPE=ADO) checks...
✔ 4/4 nodes successful
Ran SQL(PRODUCT=AUTOMATIONOPS, TYPE=ADO) checks...
✔ 4/4 nodes successful
Ran SQL(PRODUCT=BA, TYPE=ODBC) checks...
✔ 4/4 nodes successful
Ran SQL(PRODUCT=DATASERVICE, TYPE=ADO) checks...
✔ 4/4 nodes successful
Ran SQL(PRODUCT=INSIGHTS, TYPE=ADO) checks...
✔ 4/4 nodes successful
Ran SQL(PRODUCT=NOTIFICATIONSERVICE, TYPE=ADO) checks...
✔ 4/4 nodes successful
Ran SQL(PRODUCT=ORCHESTRATOR, TYPE=ADO) checks...
✔ 4/4 nodes successful
Ran SQL(PRODUCT=PLATFORM, TYPE=ADO) checks...
✔ 4/4 nodes successful
Ran SQL(PRODUCT=TESTMANAGER, TYPE=ADO) checks...
✔ 4/4 nodes successfuldiagnose se ejecuta en varios niveles, como la infraestructura, las redes, el almacenamiento, los pods, los DNS, etc.
Analizando los registros
Hay dos posibles problemas que puedes observar en los registros anteriores:
- Istio tiene una configuración incorrecta, lo que puede causar problemas para acceder a la plataforma Document Understanding:
❌ [ISTIO] ✔ [ISTIO_SYNC_STATUS] Istio sync is up-to-date ❌ [ISTIO_ENVOY_CONFIG_STATUS] Istio Envoy configs are not healthy: Error [IST0101] (VirtualService uipath/du-platform-vs) Referenced host:port not found: "aistorage:5000"❌ [ISTIO] ✔ [ISTIO_SYNC_STATUS] Istio sync is up-to-date ❌ [ISTIO_ENVOY_CONFIG_STATUS] Istio Envoy configs are not healthy: Error [IST0101] (VirtualService uipath/du-platform-vs) Referenced host:port not found: "aistorage:5000" - El servicio de datos no está disponible. Consulta Ceph en el ejemplo de código.
❌ [DATASERVICE] ❌ [DATASERVICE_HEALTH] Application health check failed: health status is Progressing and sync status is Synced ❌ [CANNOT_MOUNT_VOLUME] Pod uipath/dataservice-runtime-8f5bb7d56-v5krg cannot mount volume: (combined from similar events): Unable to attach or mount volumes: unmounted volumes=[external-storage-creds], unattached volumes=[workload-socket is-secrets openssl istio-podinfo temp-location cert-location istio-data external-storage-creds workload-certs istio-envoy java domain-cert-config edk2 credential-socket tmp additional-ca-cert-config pem istiod-ca-cert istio-token app-secrets ceph-storage-creds]: timed out waiting for the condition ❌ [CANNOT_MOUNT_VOLUME] Pod uipath/dataservice-runtime-8f5bb7d56-xs9t5 cannot mount volume: MountVolume.SetUp failed for volume "external-storage-creds" : secret "dataservice-external-storage-secret" not found ❌ [CANNOT_MOUNT_VOLUME] Pod uipath/dataservice-taskrunner-787df76c74-98h5l cannot mount volume: MountVolume.SetUp failed for volume "external-storage-creds" : secret "dataservice-external-storage-secret" not found❌ [DATASERVICE] ❌ [DATASERVICE_HEALTH] Application health check failed: health status is Progressing and sync status is Synced ❌ [CANNOT_MOUNT_VOLUME] Pod uipath/dataservice-runtime-8f5bb7d56-v5krg cannot mount volume: (combined from similar events): Unable to attach or mount volumes: unmounted volumes=[external-storage-creds], unattached volumes=[workload-socket is-secrets openssl istio-podinfo temp-location cert-location istio-data external-storage-creds workload-certs istio-envoy java domain-cert-config edk2 credential-socket tmp additional-ca-cert-config pem istiod-ca-cert istio-token app-secrets ceph-storage-creds]: timed out waiting for the condition ❌ [CANNOT_MOUNT_VOLUME] Pod uipath/dataservice-runtime-8f5bb7d56-xs9t5 cannot mount volume: MountVolume.SetUp failed for volume "external-storage-creds" : secret "dataservice-external-storage-secret" not found ❌ [CANNOT_MOUNT_VOLUME] Pod uipath/dataservice-taskrunner-787df76c74-98h5l cannot mount volume: MountVolume.SetUp failed for volume "external-storage-creds" : secret "dataservice-external-storage-secret" not found
Problemas conocidos
Es posible que obtengas un mensaje de error similar al del siguiente ejemplo. Puede Actions ya que no se requiere ninguna acción por su parte.
Facilidades adicionales
check, testy diagnose) admiten filtrado y formatos de salida adicionales.
Filtrar
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Descripción |
Usos |
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Lista separada por comas de los servicios para incluir en la validación | |
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Lista separada por comas de los servicios para excluir de la validación | |
Formato de salida
json, yaml, texty junit. Puedes pasar estos valores a cualquiera de los comandos a través de la --output . Estos formatos de salida son útiles cuando desea aprovechar estas herramientas para crear su propio marco de resolución de problemas sobre ellas.
Usos de ejemplo
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Uso |
Ejemplo de resultado |
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