# Getting support

> What to gather before contacting UiPath Support for Delegate: product version, session ID, session transcript, working file paths, and the exported log bundle.

If you need to contact UiPath Support, these things help them help you faster — you can retrieve each yourself.

| To get | Do this |
|---|---|
| Product version | Settings > General > About > **Version** |
| Session ID | Ask the agent: "Provide the session ID for this session that is server-side visible." It returns a GUID — a different GUID from the Project ID. |
| Session transcript | In the conversation, open the dropdown at top center and select **Export as markdown** to save the full transcript as a `.md` file. |
| File paths to working files | Ask the agent: "Show me the path to the files you're working with for this task." Delegate returns the local paths to any files it created or is using in this session. |
| Log bundle, for deeper issues | Settings > General > About > **Export** > **Download** produces a `.zip` of the technical logs. |

## What's in the log bundle

The exported `.zip` contains the application's log files:

| File | Contents |
|---|---|
| `main.log`, and `main.old.log` for the previous session | General application activity — startup, settings, and skill and plugin loading. |
| `interop-<date>.log`, one per day | The Interop process — connection setup, authentication, proxy resolution, and cloud communication. |
| `pip-spawner-<date>.log` | The picture-in-picture spawner process, used for background and picture-in-picture session capture. |