# About Support

> The **Support** tab highlights all open and closed tickets from the past six months. When you click on a ticket, you can see all past conversations associated with that ticket. You can even raise an incident case directly from Customer Portal. Customers who subscribe to the **Premium Care** service can also send premium care requests via the portal.

## About Support

The **Support** tab highlights all open and closed tickets from the past six months. When you click on a ticket, you can see all past conversations associated with that ticket. You can even raise an incident case directly from Customer Portal. Customers who subscribe to the **Premium Care** service can also send premium care requests via the portal.

## Incident cases

As a **Customer Admin** user, you can raise incident cases by default. As a **Customer Regular** user, you need to have permissions for **Support**.

Before raising an incident case, we recommend that you check out the **Technical Solutions Articles** section, to see if your questions are addressed by articles inside that section.

### Raising an incident case

To raise an incident case:

1. Go to the **Support** tab and then go to the **Incident Cases** section.
2. Click the **Create New Case** button.
3. When you finish the case creation process, your case is automatically sent to a UiPath agent.

   ![docs image](https://dev-assets.cms.uipath.com/assets/images/customer-portal/customer-portal-docs-image-40655-434eb686-25ef7d3c.webp)

## Premium Care

If you are a **Premium Care** support customer, then you have access to **Premium Care** dashboards from the Customer Portal with toll-free numbers and analytics. **Premium Care** tickets can be raised in the **Premium Care** section.