automation-suite
2024.10
true
- Getting started
- Host administration
- Organizations
- Tenants and services
- Authentication and security
- Licensing
- Accounts and roles
- External applications
- Notifications
- Logging
- Troubleshooting
- About troubleshooting
- Alerts troubleshooting
- General troubleshooting
Alerts troubleshooting

Automation Suite Admin Guide
Last updated Feb 10, 2025
Alerts troubleshooting
For offline installations, if system emails are not sent and you encounter the error SslHandshakeException, make sure that both port
80
and port 587
are opened for the machine (single node | multi-node).
Problem: Users do not receive configured alerts either in the user interface or via email when those alerts are configured for user groups with a SAML provisioning rule.
Solution: To resolve this issue, you can add affected users to the Administrators local group which allows them to receive alerts.
Warning:
Adding users to the Administrators group grants them with elevated privileges. Endeavor to understand the implications of these privileges. Ensure users are conferred administrator rights responsibly, maintaining a balance between the need for alerts access and preserving system security.