Failure to get the sandbox image

Solutions for sandbox image pull failures in offline Automation Suite installations on Linux.

Description

You can receive an error message specific when trying to get the following sandbox image: index.docker.io/rancher/pause:<version>

This can happen in an offline installation.

Solution

Restart either rke2-server or rke2-agent (depending on whether the machine that the pod is scheduled on is either a server or an agent).

To check which node the pod is scheduled on, run kubectl -n <namespace> get pods -o wide.

# If machine is a Master node
systemctl restart rke2-server
# If machine is an Agent Node
systemctl restart rke2-agent