Failed status when creating a data labeling session

Troubleshooting steps for failed data labeling session creation in AI Center on Automation Suite.

Description

If you are not able to create data labeling sessions on Data Manager in AI Center, take the following steps.

Solution

Please double-check if Document Understanding is properly enabled. You should have updated the configuration file before the installation and set documentunderstanding.enabled to True, or you could update it in ArgoCD post-installation as described in Solution 2.

After doing that, you need to disable it and disable AI Center on the tenant you wish to use the Data Labeling feature on, or create a new tenant.

The following image shows where to verify Document Understanding and AI Center service configuration in ArgoCD.