Running the support bundle tool

Collect support bundle for UiPath Support analysis in Automation Suite on EKS/AKS.

The Automation Suite support bundle tool collects application-level logs of UiPath® services and other software components, such as Istio and ArgoCD. The Automation Suite support bundle tool also contains historical records you can use to analyze patterns when troubleshooting a problem. Detailed logs are particularly helpful when the potential root cause of an issue is not evident just by looking at the state of the cluster.

The Automation Suite support bundle tool is also needed when asking for guidance or a fix from the UiPath® Support team as they need it for analysis purposes.

Note:

The Automation Suite support bundle tool does not collect or store any PII or confidential data of you, your user, or your automation. UiPath® applications do not leak or log any confidential information in their records. At the platform level, the log collector is designed to mask any such critical information.

High-level summarized usage telemetry is also exported with this tool generating an XML file. This telemetry includes:

• Automation Suite installation configuration details (such as Kubernetes flavor, installation mode, version, and enabled services, among other settings).
• Cluster-level resource usage information (such as CPU and memory availability and utilization, among other metrics).
• UiPathctl command execution details (such as status, logs, and duration, among other details).
• Usage telemetry:
  • Robot execution duration per month by robot type.
  • Robot concurrency - the maximum number of robots that executed at the same time.
  • Metrics on jobs run, processes run, queue items, job failure rate, and users.
  • Environment information.
  • AI Units usage summary if you use AI Center.

UiPath uses this data only for internal reporting to strengthen customer understanding and improve the quality of support and overall experience.

You can upload the XML file in the Customer Portal to share your high-level self-hosted usage telemetry with the UiPath Support team.

To view the XML file, open it using SQL Server Management Studio or any XML viewer.

You can opt out of generating this summarized telemetry by listing service-metrics in the excluded list in Automation Suite 2.2510 and higher.

Generating the support bundle

To generate the support bundle, run the following command:

./uipathctl health bundle input.json --versions versions.json

This tool takes some time to gather and store all the logs in a temporary location on your local / management machine.

The following table lists the optional flags the support bundle tool support:

Flags	Description
--output-dir string	Specify the directory to store the support bundle.
--namespace string	Specify the namespace where UiPath Automation Suite is deployed.
--include string	Specify additional components (comma separated) to include in the bundle (such as --include=historical-logs).
--exclude string	Specify components (comma separated) to exclude from the bundle (such as service-metrics).
--limit-bytes int	Limits the size of the logs of running pods by providing the integer value in bytes.

Automation Suite Support Bundle Structure

The .tar.gz archive contains following files and folders:

File/folder	Description
current-logs	Contains the live logs (such as logs for current and previous instance of pods).
events.json	Contains the event descriptions from all the namespaces.
alerts	Contains the active prometheus alerts in the cluster.
namespace/resource/object.yaml	Contains the object descriptions for the server-preferred/custom namespace and cluster-scoped resources.
service-metrics	Contains high level configuration and usage telemetry stored in individual XML files.

Note:

Historical logs are not supported in EKS/AKS environments.