Configuring system email notifications

Email notifications provide alerts for events like password recovery, license status, product updates, and resource-specific notifications such as job or robot alerts. They can be configured at two levels: host and organization. The host-level applies settings across all organizations in the platform, but they can be overriden at the organization level.

Notifications can be related to user accounts (password recovery), or be related to events from services such as Orchestrator.

Using default email settings

Default email settings are preconfigured parameters provided by UiPath for sending system email notifications. Default settings use the SendGrid SMTP server and are designed to work out of the box, requiring no additional customization.

1. Go to Admin, select your organization, and then select Settings. The Settings page for the organization opens.
2. Along the top, select the Email tab. The SMTP Options page opens.
3. Select the Use default mail settings checkbox. The default SMTP settings are described on the page.
4. If you are satisfied with using the default settings, click Save to apply changes. This will apply the default UiPath configuration to all emails sent within the context of the organization.

Default email settings

The default mail settings use the SendGrid SMTP server with the following settings:

Setting	Description	Value
Sender address	The email address that is used as the source of the emails being sent. It represents the identity of the sender and is displayed in the recipient's inbox as the address from which the email originated.	[e-mail]
Sender name	The human-readable name associated with the sender's email address. It appears alongside the sender's email address in the recipient's inbox.	mydomain.com mailer

Using custom email settings

Customizing mail settings helps you tailor your email communication to precise specifications.

1. Go to Admin, select your organization, and then select Settings. The Settings page for the organization opens.
2. Along the top, select the Email tab. The SMTP Options page opens.
3. Select the Use custom mail settings checkbox.
4. Configure the custom email settings, by providing the neccessary information for your SMTP configuration.
5. After entering the SMTP details, click Test mail settings to validate your settings. The Test mail settings page opens.
6. Add an email address for sending the test email, and click Send. This will send a test email to a designated email address to ensure that your configuration is correct and functioning as expected. Make sure to check your inbox for the test email.
7. Once the test email is successfully sent and received, click Save to save the SMTP settings. This will apply the custom configuration to all emails sent within the context of the organization.

Custom email settings

To configure custom email settings for your own SMTP server, provide the necessary information for your SMTP configuration.

Setting	Description	Example
Hostname	The SMTP server that handles the sending of your emails.	Smtp.office.com
Domain	The email server responsible for handling emails.	Provider.com
Port	The communication port used for sending emails. Port 25 is commonly used, but some email providers also offer ports like 587.	25
Timeout	Maximum duration that the system waits for a response from the SMTP server. If the server does not respond within the specified timeout period, the attempt is considered unsuccessful.	180,000 ms
Use TLS encryption	When enabled, it ensures that sensitive data remains confidential during transit.	N/A
Require authentication	When enabled, you should provide valid credentials (username and password) before the system is allowed to send emails through the SMTP server.	Username: [e-mail] Password: ********
Sender address	The email address that is used as the source of the emails being sent. It represents the identity of the sender and is displayed in the recipient's inbox as the address from which the email originated.	[e-mail]
Sender name	The human-readable name associated with the sender's email address. It appears alongside the sender's email address in the recipient's inbox.	mydomain.com mailer