# Create Support Case

> Windows | Cross-platform

## Project compatibility

Windows | Cross-platform

## Overview

| Description | API Method | API Path |
| --- | --- | --- |
| Create a support case in Oracle NetSuite. | POST | /CuratedSupportCase |

## Input

| Parameter | Description | Data Type |
| --- | --- | --- |
| Subject | Short summary or title of the support case | string |
| Company ID | Unique identifier of the company/customer raising the case. Used to associate the case with the correct account | string |
| Status | Internal status code of the support case | string |
| Priority | Priority level of the case (e.g., Low, Medium, High, Critical) | string |
| Email | Email address of the contact who raised the support case | string |
| Category ID | Unique identifier of the case category | string |
| Incoming message | Detailed description or initial message submitted with the support case | string |
| Subsidiary ID | Unique identifier of the subsidiary associated with the support case | string |
| Origin ID | Unique identifier representing the source of the case (e.g., Web, Email, Phone, API) | string |
| Status name | Human-readable name of the support case status | string |
| Subsidiary name | Human-readable name of the subsidiary associated with the case | string |
| Phone | Contact phone number of the person who raised the support case | string |
| Company type value | Type or classification of the company (e.g., Customer, Partner, Internal) | string |

## Output

| Parameter | Description | Data Type |
| --- | --- | --- |
| Support case ID | Unique internal identifier of the newly created support case | string |
| Case number | External or human-readable support case reference number | xs |
| Support case | Full support case object containing all created case details | Object |

:::note
* In API workflows, a single
response object is returned as the output. Any required fields can be extracted directly from this object.
* In RPA workflows, some output
parameters may differ, but the necessary values can still be retrieved from the response object even if they are not explicitly exposed.
:::