# About the Intercom activities

> Intercom is an application specializing in business messaging. It provides businesses with a way to chat with their customers, to offer product support, and customize engagement with prospective customers.

Intercom is an application specializing in business messaging. It provides businesses with a way to chat with their customers, to offer product support, and customize engagement with prospective customers.

These activities can be used with UiPath® Studio Web and Studio Desktop versions 2023.10 and newer.

To learn more about the Intercom activities, see the [Activities](https://docs.uipath.com/activities/other/latest/integration-service/uipath-intercom-intercom-activities) page for a complete list and descriptions.

## How it works

To enable the outbound automation between UiPath and Intercom, the activities establish an authenticated connection using the UiPath Connector for Intercom. Before you build your first project, complete the steps in the [Authentication](https://docs.uipath.com/integration-service/automation-cloud/latest/user-guide/uipath-intercom-intercom-authentication) guide from the connector documentation.