# Action Center-specific use cases for Autopilot

> Applies to Automation Cloud and Test Cloud only.

Applies to Automation Cloud and Test Cloud only.

* **Gain insights into the process behind a task** - Autopilot helps you understand the steps taken before the task reached you, bringing you further into the loop.
* **Provide feedback to improve your experience** - You can share feedback on fields, values, the agent process, and the overall escalation app, helping refine future interactions.
* **Run real-time OCR on uploaded documents** - By uploading documents to the chat (up to a 50MB limit), you can perform Optical Character Recognition to extract text instantly.