- Overview
- Data security and compliance
- Organizations
- Tenants
- Licensing
- Accounts and roles
- External applications
- Logging
- Migrating to Automation Cloudâ„¢
Data residency
Automation Cloudâ„¢ is deployed across various global regions for optimal coverage for our diverse worldwide customer base. As our cloud infrastructure expands, we can better meet global needs for data sovereignty while maintaining high availability and low latency, providing a robust foundation for cloud deployment.
Determining regions for cloud organizations and tenants depends on licensing plans and regional preferences. This documentation aims to show where your business data is stored globally.
Automation Cloud organization data includes critical information such as user identity, metadata, and license details. Each Automation Cloud organization is assigned a unique hosting region based on licensing plans and regions selected by admins.
Each cloud organization has a single region, and enterprise customers have multi-regionality options for their organizations' tenants.
Community
Data for cloud organizations created using community plan is stored in community data centers in the European Union.
Free
Data for cloud organizations created using free plan is stored in community data centers in the European Union.
Pro trial
Data for cloud organizations created using pro trial plan is stored in the region selected during creation.
Pro
Customers on pro plans inherit the organization region. If your organization was created using a non-commercial community or free plan, the data is hosted in the European Union.
Enterprise
Customers on enterprise plans inherit the organization region. If your organization was created using a non-commercial community or free plan, the data is hosted in the European Union. If you are interested in upgrading your plan, contact a sales expert.
Community
A single cloud tenant is provisioned by default for a cloud organization created using community. Data for this tenant is stored in community scale unit in the European Union.
Free
A single cloud tenant is provisioned by default for a cloud organization created using free. Data for this tenant is stored in community scale unit in the European Union.
Pro trial
Customers using pro trial are offered up to three cloud tenants. These tenants are automatically created in the same region as the cloud organization region selected during sign-up.
Pro
Customers on pro plans will inherit the tenant(s) region(s).
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If your organization was created using community plan, tenant data is hosted in the European Union.
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If your organization was created using free plan, tenant data is hosted in the European Union.
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If your organization was created using pro trial plan, tenant data is stored in the same region as the cloud organization region selected during sign-up.
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For newly created tenants, the data is stored in the same region as the cloud organization region selected during sign up.
Enterprise
Customers on enterprise plans will inherit tenant(s) region(s).
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If your organization was created using community plan, tenant data is hosted in the European Union.
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If your organization was created using free plan, tenant data is hosted in the European Union.
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If your organization was created using pro trial plan, tenant data is stored in the same region as the cloud organization region selected during sign-up.
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For newly created tenants, the data is stored in the region chosen by admins during creation.
Establishing the region for newly created cloud tenants has no effect on already-created cloud tenants in your organization. Customers using enterprise plans can request changes to regions elections they made in the past for their cloud organization or their tenants. You can contact support to request to schedule the data move to a different region.
In cases where enterprise customers do not explicitly make region elections for their organizations or default tenants, we proactively move the customer data (from the organization and tenant services) to the corresponding scale units, to ensure the cloud services are deployed in optimal regions worldwide. We use predefined rules to determine region selection. However, in certain situations, our rules might default services to enterprise scale units in the European Union, if a more suitable location was not identified.
| Data residency for Automation Cloud organization and tenants |
Pro |
Enterprise | |||
|---|---|---|---|---|---|
| Cloud organization regions | European Union only | European Union only |
1 chosen region |
Inherited |
Inherited (can be changed) |
| Tenant regions | European Union only | European Union only |
1 chosen region |
1 inherited region |
Inherited for Default Tenant (can be changed) Note:
Multiple regions are available for new tenants. |
| Max. number of tenants |
1 |
1 |
3 |
3 |
As needed |
Community and free plans are for non-commercial use only. If you want to test Automation Cloud before buying a license, start with a pro trial plan.
We aim to store your cloud data in the optimal region, which is the region that provides the best performance, decreased network latency, and data locality. However, your data can be hosted across different regions, depending on the services you have active in your organization and tenant, and their availability in your region, as detailed in the table below.
Legend:
- Available
- Not available
|
Service |
European Union |
United States |
Japan |
Canada |
Australia |
Singapore |
United Kingdom |
India |
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Action Center (Actions and Processes) |
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AI Center |
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AI Computer Vision 3 |
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Apps 1 |
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Automation Cloud portal 2 |
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Automation Hub |
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Automation Ops 1 |
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Communications Mining |
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Data Service |
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Document Understanding |
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Insights |
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Integration Service |
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Orchestrator (including ACR - VM and ACR - Serverless) |
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Process Mining |
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Task Mining |
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Test Manager |
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1 Organization-level service that is provisioned in the organization region, not in the tenant region.
2 The portal includes the home page, all pages under Admin, and the Resource center (Help) page.
3 Design-time data is centralized in our West Europe cloud scale unit, no matter the region of origin.
4 The optional features in Communications Mining, which rely on Azure OpenAI Services, currently use an Azure endpoint located in the European Union to provide these features in Singapore.
5 Data for generative AI features (extract document data and classify document activities and data manager pre-labeling and annotation and validation features) is hosted in the European Union to provide them in Singapore. The generative model is deployed the same way as our specialized pretrained models, hence, the same data privacy applies.
We consistently deploy new releases every two weeks for cloud products and services, adhering to the company's safe and secure deployment practices. Initial deployment is made available to community users where applicable, and later to enterprise customers within a one hour to 14-day window post community deployment.
